This is the most important question to the overall success of your project. If you select the wrong person or company your project could be a long and painful process that may leave you with a poorly done job with no recourse.
You may notice that we use the term ‘company’ when we refer to the people you hire for your project. We believe it is a safer bet for the homeowner to use a ‘company’ as opposed to hiring an individual craftsman for your project.
There are several reasons for making this recommendation. Let’s look at a real example that reinforces. The Taylors found someone to remodel their bathroom. The craftsman seemed like a nice person -‐‑ well dressed, well spoken, and knowledgeable. Also, his bid was considerably less than the other two bids the Taylors had received. He wrote up an agreement that they all signed and the Taylors asked him to begin work the next day.
They agreed to pay the craftsman in stages of completion. The first payment was due after the tear-‐‑out was completed. At this time, the craftsman asked for the first progress payment of $750 plus $2500 for the materials needed to complete the job.
The Taylors gave the craftsman a check for $3250 and he left to pick up their materials. Two days passed and they had not heard back from him. Mrs. Taylor calls the craftsman’s cell phone and leaves him a voice mail message. A week passed and they still had not heard back from him.
Three weeks passed with no response to any phone messages. The next attempt to contact the craftsman was met with a message that the phone was no longer in service. The Taylors had no recourse and to make matters worse, they had a torn apart bathroom.
If your only point of contact with your remodeler is a cell phone number, you may run into serious problems on
Unfortunately, what happened to the Taylors is all too common. Shady craftsmen take advantage of unsuspecting consumers. They lose large sums of money, and end up with torn apart homes.
Imagine that the stranger you invite into your home could steal your valuables or hurt someone in your family. Yes, this is happening too often in this industry.
The point here is not to scare you but to underscore the importance of knowing who you are inviting into your home. You need to do your homework.
When looking for someone to repair or remodel your home, work with a real company. Here are some important considerations. Look for:
- A company that has roots in the community
- A company that carries insurance and guarantees their work
- A company that you can contact even if the remodeler himself is not available
- References – If a remodeler cannot give you 5 or 6 references don’t consider working with him
- References that give positive reports
- Membership with the Better Business Bureau (BBB)
- A current insurance certificate -‐‑-‐‑ If they do show you a certificate, feel free to call the company to be sure it’s real
- A written, one year warranty of their workDoing this background work is the most important step in getting your project done correctly. There are good independent craftsmen out there but if you are considering using one do your homework. Find out his address so if he looses his cell phone you can still contact him.Price is an important consideration but it cannot be you only consideration. The Taylors thought they were getting a good deal.